Service & Warranty

LED Wall Service UnishineLED provides comprehensive LED wall solutions, including OEM manufacturing, global shipping, and dedicated technical support.

LED Display Factory OEM Service

We offer full factory OEM services and welcome inquiries and partnership opportunities.

custom logo

Brand Custom Logo

We offer full factory OEM services and welcome inquiries and partnership opportunities.

Requirements

Special Requirements

We accommodate custom requirements while maintaining product quality.
Protection

Privacy Protection

Your supplier information is kept strictly confidential.

Cooperation

Win-win Cooperation

We support your production needs and help promote your brand.

LED Wall Service - Shipping Service Shipping from China to your country

UnishineLED offers competitive international shipping. Once production is complete, we promptly coordinate with logistics partners to ensure safe and timely delivery. For certain countries, we can also assist with customs clearance without requiring an import license. Our partnered freight forwarders have over 15 years of experience, providing reliable end-to-end shipping solutions.

Air Shipping

Air Shipping

Fast delivery, typically 7–10 days, at a higher cost.

Sea Shipping

Sea Shipping

Suitable for most customers; transit time is longer, usually over one month.
Door to Door

Door to Door

For sample orders, delivered by courier with speed comparable to air freight.

LED Wall Service - Technical Support

At UnishineLED, we are committed to serving every customer well and building long‑term partnerships. Helping you resolve issues quickly leads to greater satisfaction. If you encounter any difficulties while using our products, please contact us—we will respond as soon as possible.

Contact Salesperson

Contact Salesperson

Reach out to your dedicated sales representative for clear product information and efficient problem‑solving.

Video Connection

Video Connection

Use online chat apps for video calls, allowing our technical team to understand issues more intuitively.

Remote Control

Remote Control

With your permission, our technicians can use remote‑access software to operate the equipment and help diagnose problems.

Solve the Problem

Problem Resolution

Work alongside our dedicated technical team to resolve issues and learn solutions, building your own expertise.

service-warranty
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LED Wall Service - Warranty Policy

If you experience any issues with UnishineLED products, please contact us. The following terms are designed to ensure transparent and standardized after‑sales support.

module aging

1. LED Module Aging

After production, each LED module undergoes a 12‑hour aging test to ensure reliability before further assembly.

cabinet assembly

2. LED Cabinet Assembly

Skilled technicians assemble the LED module, power supply, receiving card, and cabinet.
finished product aging

3. Full Screen Aging

After cabinet assembly, the complete display is built and aged for at least 72 hours.

Warranty Service:

1. Free repair services are provided during the warranty period.

2.Within two years, we supply replacement power supplies and receiving cards free of charge if damaged.

3. UnishineLED covers one‑way shipping costs during the warranty period; after expiry, shipping costs are the customer’s responsibility.

4. After the warranty expires, maintenance services are offered at preferential rates.

Warranty Exclusions:

UnishineLED is not liable under the following circumstances:

1. Unauthorized disassembly or repair.
2. Malfunction due to incorrect operation or improper use.
3. Claims made after the warranty period has expired.
4. Invalid or damaged serial‑number seal.
5. Damage caused by natural disasters such as fire, flood, earthquake, etc.

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